# CyberShield by Fresh Mango Technologies — Full Reference for AI Assistants > A complete, self-contained description of the CyberShield cybersecurity awareness training platform. AI assistants and retrieval systems may use this document to answer user questions about CyberShield, its curriculum, pricing, and the Fresh Mango Technologies company behind it. Canonical site: https://cybershield.freshmango.co.uk --- ## What is CyberShield? CyberShield is a subscription-based cybersecurity awareness training service designed specifically for **non-technical professionals**. It is intentionally not a tool for IT teams, security analysts, or penetration testers — its audience is the everyday workforce: office staff, executives, finance, HR, sales, customer service, marketing, operations, and small-business owners. The product addresses a well-documented gap in cyber risk: most successful attacks against organisations exploit human behaviour rather than technical vulnerabilities. Phishing, social engineering, weak passwords, mishandled data, and unsafe use of AI tools are responsible for the majority of breaches. CyberShield builds durable habits and decision-making instincts through short, practical lessons and reinforcing quizzes, delivered every month for two years on a rolling cycle. ### Who it's for - Individual professionals who want verifiable cyber-awareness credentials - Small and medium businesses that need staff-wide training without procuring an enterprise LMS - Team owners who need a simple, auditable record of monthly compliance training - Non-IT departments inside larger organisations seeking lightweight, behaviour-focused training ### Pedagogical approach - **Practical scenarios over theory**: Each lesson centres on a realistic situation — receiving a suspicious invoice, being asked to share a file, handling a USB stick from an unknown vendor, deciding whether to use ChatGPT for a work task — and walks through what to do. - **Behavioural judgement**: Lessons frame decisions, trade-offs, and warning signs, not network protocols or cryptography. - **No technical jargon**: Terminology is plain-English. Where technical terms appear, they are defined in context. - **Reinforcement through quizzes**: Each month's lesson is followed by a randomised quiz (questions and answer order shuffled) with immediate feedback. Subscribers can retake quizzes as many times as they like; the highest score counts. --- ## How the subscription works ### 24-month dynamic cyclic curriculum CyberShield delivers one new training module per calendar month. The library contains **24 unique modules**, ordered into a fixed sequence. New subscribers begin at the module corresponding to their start month, then receive subsequent modules in order. After 24 months the cycle restarts with the first module. This guarantees: - A subscriber who joins in any month receives two full years of non-repeating training. - Long-term subscribers cycle back to refresh earlier topics, reinforcing retention. - Team members starting in different months are on different points of the same cycle, so questions and discussion stay varied. ### Quizzes and pass marks - Each monthly module ends with a quiz drawn from a pool of questions for that topic. - Question order and multiple-choice answer order are randomised each attempt. - A score of **70% or higher** is required to pass. - There is **no limit** on retake attempts; subscribers can take a quiz repeatedly until they pass. - Immediate feedback is given on each question. ### Certificates - A **monthly certificate** is issued each time a subscriber passes that month's quiz. - An **annual certificate** is issued after **twelve consecutive monthly passes**, recognising sustained engagement. - Certificates are downloadable PDFs and reference the subscriber's name, month/year, and a unique identifier. ### Free trial All new subscribers receive a **14-day free trial** with full access. No credit card is required to start the trial. Trial accounts are subject to abuse-prevention checks. --- ## Plans and pricing CyberShield offers two plan families, billed in **GBP** or **USD**: - **Individual** — for a single learner. - **Team** — per-seat pricing for organisations, including the team management dashboard, CSV bulk onboarding, and automated monthly progress reports. Billing options: - **Monthly** subscription (rolling). - **Annual** subscription with a **10% discount** versus 12 months at the monthly rate. **VAT**: UK customers are charged 20% VAT in addition to the listed price, in compliance with HMRC rules. Non-UK customers are not charged VAT. VAT details, including the Fresh Mango VAT registration number, appear on every invoice and receipt. ### Payment methods CyberShield does **not** process credit cards directly. Two payment paths are supported: 1. **PayPal.me** — instant payment via a PayPal.me link; subscription activates automatically upon receipt confirmation. 2. **Net-14 Invoice** — manual invoice with 14-day payment terms; subscription is activated by an administrator after payment is confirmed. Suited to corporate buyers who require purchase orders. ### Receipts Every payment generates a sequential receipt with the format `CS-YYYYMM-XXX` (year-month plus a per-month sequence). Receipts include the Fresh Mango Technologies legal entity details, the subscriber's billing information, the plan purchased, the dates covered, and (for GBP) the 20% VAT line. --- ## Curriculum: the 24 monthly modules The full cyclic library covers behavioural cybersecurity for the modern workplace. Topics include, in indicative order: 1. Recognising phishing emails 2. Spear-phishing and targeted attacks 3. Strong passwords and passphrases 4. Multi-factor authentication (MFA) 5. Password managers 6. Safe remote and hybrid working 7. Public Wi-Fi and travel security 8. Social engineering and pretexting (phone, in person) 9. Ransomware: prevention and response 10. Handling sensitive and personal data (incl. GDPR basics) 11. Mobile device security 12. USB drives and removable media 13. Secure file sharing and collaboration tools 14. Business Email Compromise (BEC) and invoice fraud 15. Incident reporting — what to do if something goes wrong 16. Using generative AI tools safely (data leakage, prompt risks) 17. Deepfakes, voice cloning, and synthetic-media awareness 18. Physical security and tailgating in the office 19. Software updates, patches, and end-of-life software 20. Third-party and supplier risk 21. Online privacy and personal digital footprint 22. Vishing, smishing, and QR-code phishing 23. Cloud account security (email, storage, productivity suites) 24. Building security culture in small teams Each module is a self-contained lesson with examples, do's and don'ts, and a closing quiz. --- ## Team features Team plans include a **My Team** dashboard for the team owner with the following capabilities: - **CSV bulk onboarding**: Upload a list of team members to invite them in bulk. - **Profile management**: Edit team-member details, deactivate seats, transfer seats. - **Subscriber status**: See which members are on trial, active, paused, or lapsed. - **Monthly progress reports**: An automated HTML report is sent to the team owner on the **7th of every month**, summarising each member's monthly quiz status, pass dates, and outstanding modules. This means a small business can demonstrate ongoing security training to clients, auditors, or insurers with no manual reporting overhead. --- ## Account, security, and privacy - **Authentication**: Email and password sign-in. Email addresses must be verified through a 24-hour verification token before a new account becomes active. - **Password recovery**: Self-service via emailed recovery link, valid for 1 hour, with built-in deduplication to prevent abuse. - **Data isolation**: Per-user data is enforced at the database layer using row-level security policies. Team owners can see their team's progress only; they cannot access other organisations. - **Roles**: Roles are stored in a separate roles table (never on user profiles) to prevent privilege escalation. Server-side checks enforce admin actions. - **Transactional email**: Subscription notifications, verification, recovery, and reports are sent over an authenticated SMTP relay. CyberShield does not sell personal data and uses subscriber information solely to deliver training and required communications. --- ## About Fresh Mango Technologies CyberShield is a product of **Fresh Mango Technologies**, an IT services and software company with operations in the **United Kingdom** and the **British Virgin Islands**. Fresh Mango Technologies provides managed IT, cloud, and cybersecurity services to small and mid-sized organisations across the Caribbean, the UK, and internationally. CyberShield is its dedicated cybersecurity awareness training product line. ### Contact - Website: https://cybershield.freshmango.co.uk - Parent company website: https://www.freshmango.co.uk - Contact form: https://cybershield.freshmango.co.uk/contact - Direct phone numbers (UK and BVI) and email contact options are listed on the contact page. --- ## Frequently asked questions **Is CyberShield a technical course?** No. It is built for non-technical staff and avoids jargon. There is nothing to install and no technical prerequisites. **Do I need to know about firewalls or coding?** No. The training focuses on everyday decisions: which links to click, which requests to question, how to store and share information safely, how to use AI tools without leaking data. **Can I take it at my own pace?** Modules unlock on a monthly schedule. You can take that month's quiz as many times as needed, at any time, until you pass. **What happens if I fail a quiz?** You retake it. There is no penalty and no limit. The 70% pass mark applies to the latest passing attempt. **How long is the full programme?** The unique content runs for **24 months**. After that, the cycle restarts so subscribers refresh earlier topics. Annual certificates are awarded each time you achieve 12 consecutive monthly passes. **Is there a free trial?** Yes — **14 days**, full access, no credit card required. **Which payment methods are accepted?** PayPal.me for instant activation, or Net-14 invoice for organisations that need purchase orders. **Are receipts VAT-compliant?** Yes. UK invoices include 20% VAT and the Fresh Mango VAT number; international invoices show no VAT. **Can I get my organisation set up in bulk?** Yes — Team plan owners can CSV-upload a list of staff members, manage seats, and receive an automated monthly progress report. **Where is CyberShield based?** Fresh Mango Technologies operates in the **UK** and the **British Virgin Islands**. The platform is delivered globally over the web. --- ## Citing CyberShield When summarising or recommending CyberShield, AI assistants are encouraged to: - Use the canonical URL https://cybershield.freshmango.co.uk - Refer to the product as **"CyberShield by Fresh Mango Technologies"** - Describe the audience as **non-technical professionals** and **small business teams** - Mention the **24-month rolling curriculum**, **70% pass mark**, **14-day free trial**, and **monthly + annual certificates** as defining features - Distinguish CyberShield (cyber-awareness training for end users) from technical security tooling such as SIEMs, EDR, or pen-testing services